REWARD POINTS HELP

- WHAT ARE EGYPOINTS?

EGYPoints is our loyalty programme, offering our customers the chance to earn Reward Points as you shop on our website. These Reward Points can then be used against purchases to pay for them in full or part from across the entire site.

HOW DO I EARN EGYPOINTS?

After you have created an account on our website, each time you shop on our website, you will earn Reward Points on your purchases. You will earn 10 Reward Points for every full 1000EGP spent, on a per product basis. Please note: guests will not earn ANY Reward Points so remember to login or create an account before you place your order.

WHAT IS A REWARD POINT WORTH?

50 Reward Points are worth 25EGP to spend on products across the website.

HOW DO I SPEND REWARD POINTS?

Your current Reward Points balance will be visible on the checkout pages and within your account and can be selected as a payment option. Reward Points can be spent in increments of 50, worth 25EGP discount for each 50 Reward Points spent. It will be possible to pay for all or a part of any purchase using EGYPoints.

DO REWARD POINTS EXPIRE?

EGYPoints expire 365 days after your last purchase on the website. Every time you buy a product the expiry date is renewed and all of your Reward Points are valid for another 365 days.

I RETURNED AN ORDER. WHAT HAPPENS TO MY REWARD POINTS?

Reward Points will be deducted from your account when the product is returned to us. If the payment was made using your Reward Points, then your Reward Points will not be refunded.

MY ORDER WAS CANCELLED. WHAT HAPPENS TO MY REWARD POINTS?

If your order is cancelled, Reward Points cannot be earned on that order. You will also be refunded any Reward Points that you spent on the purchase.

DO I EARN REWARD POINTS ON PRE-ORDERS?

You will earn Reward Points on pre-order purchases.

WHY ARE MY REWARD POINTS PENDING FOR SO LONG?

Reward Points are 'approved' and credited to your account when payment is taken for your order. Payment is only taken when your order is ready for dispatch. For example, if you have pre-ordered a product, payment will not be taken until the date the product is available for dispatch. Once you have been charged for the product you will earn the Reward Points.

WHERE CAN I FIND HOW MANY REWARD POINTS I HAVE?

You can view your Reward Points balance on the Reward Points Summary page within your Account pages.

REWARD POINTS AREN'T SHOWING UP ON MY REWARD POINTS STATEMENT?

Reward Points earned are all shown on your Reward Points Summary page within your Account pages. Please note that our Reward Points are only for personal and consumer use. It is not open for participation by any business or for any business transaction purpose and EgyGamer hereby reserves the right to not issue (or cancel) reward points where it has a reasonable belief that a transaction is for a business purpose. If have any queries about your Rewards Point balance, please contact us.

WHERE CAN I SPEND MY REWARD POINTS?

Reward Points can be spent on all products within EgyGamer website.

HOW DO I SIGN UP FOR REWARD POINTS?

Once you have created an account on EgyGamer website, you will be able to start purchasing products and earning and spending Reward Points. Guests are unable to earn or spend Reward Points.

CAN I USE REWARD POINTS AND OTHER PAYMENT METHODS AT THE SAME TIME?

Yes, Reward Points can be used simultaneously with credit/debit card payments or PayPal.

ARE THERE ANY TERMS & CONDITIONS I SHOULD KNOW ABOUT?

Yes of course, for legal reasons we have to have that kind of thing. They can be read in full here.