Faqs

Search FAQ

My Order

1. Where's my order?

You can check when your order was Shipped in the My Orders section of your account - we estimate 1 - 3 working days for it to arrive with you. However, we do face postal delays sometimes. If this does happen we have to wait 4 working days before the postal services will allow us to file a lost in post claim and issue you with a refund/replacement (stock dependent). If 1 - 3 working days since shipping have already passed, please get in touch with us via our Contact Us form or email hello@egygamer.com and we will take a look at it for you.

2. Can I cancel my order?

We do aim to Ship orders as soon as possible but if we catch it in time we will be able to cancel it for you. If your order is not already being shipped then you can cancel it in your My Orders section of your account. Simply find the order in question and press the 'Cancel' button. f we are able to cancel it for you we will of course issue you with a refund in case of online payment. If the order has already been dispatched then we will ask you to return it to us before we can issue a replacement or a refund.

3. Can I change the address on my order?

We do aim to ship orders as soon as possible but if we can catch it in time we will be able to change the address on it for you. Please get in touch with us via our Contact Us form or Email Hello@egygamer.com. Include the phrase "CHANGE OF ADDRESS" in the subject line and your order number in the message and if our customer service team get to your email before your order is Shipped your address will be updated for you. If the order has already been Shipped then you can contact the courier company directly to change delivery address.

4. How can I return my item?

If the item is unwanted we will only be able to accept a return if it is unopened and still sealed within 14 days from receiving. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with our customer services team using the Contact Us form or Email hello@egygamer.com. From there we will be able to take the necessary steps to get your item back to us.

Delivery

1. My item arrived damaged, what do I do?

We're sorry to hear your order didn't arrive with you in perfect condition. Please get in touch with us via our Contact Us form or email hello@egygamer.com so we can look into this for you.

2. How much is Shipping?

We offer other postage options for quicker delivery! As we deliver to lots of different countries please check our Delivery Page to see the shipping costs to your country!

3. When will I receive my pre-order?

Pre-orders have a strict 'street date' preventing early delivery but are Shipped as soon as we receive the stock - this is usually 72 hours before/after the stated release date. We will work hard to make sure you get your item as soon as possible.. Important: Please note that for pre-orders purchased via MasterCard, VISA or PayPal we now take payment immediately at time of order.

4. Do you have a tracking number for my order?

We offer tracked service for all our shipment, you will get notified on email and phone once your order shipped including tracking information, although you can check your my orders to see last update for your order

5. Why does my item have additional days added for dispatch?

Some of our items are stored at a different warehouse and may take slightly longer than usual to dispatch.

Products

1. Are your Games compatible with my console?

All games supplied by EgyGamer are region FREE. games may require a local PSN/Xbox Live account for future DLC.

2. What languages are available on your games?

All the games we sell are the full English language versions by default; although some games offer the option to change the language in the settings we cannot guarantee which (if any) for every game.

Stock

1. The item I want isn't in stock, what can I do?

If the item you are looking for is not in stock then please enter your email address into the Back In Stock box provided on the product you would like and you will be notified by email when we have more stock in.

2. How do I Request an Item?

You can request something you'd like to see on site by visiting the Request an Item Page.

Vouchers

1. Can I use more than one voucher/discount code at a time?

Unfortunately not, only one voucher/discount code can be used per order.

2. How long does my voucher last for?

All vouchers expire within 6 months of them being created.

Payment

1. What payment options are available?

We accept payment by Credit Cards, Cash on Delivery, Credit Card on delivery,Paypal.

2. How long refund takes?

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).